As a service provider, you understand that service excellence extends far beyond the interaction between the technician and the customer. For your business to be effective, the entire service lifecycle, from initiation through ticket closure, needs to optimized – and IFS can help with industry leading IT company management software.
While some professional services management solutions can help optimize some service operations and not others, IFS is independently recognized for not just the depth, but also the breadth of its service solution. With FSM, you can feel confident that you will never need to compromise on integrating your processes, thus increasing uptime, saving operationally, and getting access the holistic data that can help your business move to the next level.
Indigo Parking transforms its service center
We now work in a fundamentally different way, as the system is able to route and prioritize requests according to rules that we set in place. It was also important to have the flexibility to evolve as a company, as our customers and internal requests changed over time.
Caroline Theobald
Commercial Manager, Indigo
car parks
day maximum service window with IFS
minute response window with IFS
Digital transformation with field service tools
In order to achieve true digital transformation companies need to carefully evaluate how they employ field service technologies like IoT, artificial intelligence, and mobile. Download today and ensure you are selecting the appropriate field service tools for your needs. To ensure you are setting your organization up for success, take any new technology purchase and evaluate it through this lens.
Industry-leading expertise for service providers
IFS supports fleet management from end to end
IT Service Management
As organizations’ service technologies continue to become more complex, the need to manage the service of those systems quickly and effectively increasese along with it. It’s not enough to respond to a break-fix, or to walk someone through a repair over the phone. Connectivity is king, and that should extend to the systems you use to track and measure service operations.
IFS Field Service Management software covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.
Professional Services
IFS understands that the needs of professional services organizations to delight customers and to manage a reduced workforce continues to accelerate. Even with that substantial growth, new technologies, and an increased emphasis on outcomes-based service means that service transformation shows no signs of slowing down. Fortunately, with its industry-leading tools and scalability to business of all sizes, IFS has what your organization needs to excel.
IFS Field Service Management software covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.
IT Service Management
As organizations’ service technologies continue to become more complex, the need to manage the service of those systems quickly and effectively increasese along with it. It’s not enough to respond to a break-fix, or to walk someone through a repair over the phone. Connectivity is king, and that should extend to the systems you use to track and measure service operations.
IFS Field Service Management software covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.
Professional Services
IFS understands that the needs of professional services organizations to delight customers and to manage a reduced workforce continues to accelerate. Even with that substantial growth, new technologies, and an increased emphasis on outcomes-based service means that service transformation shows no signs of slowing down. Fortunately, with its industry-leading tools and scalability to business of all sizes, IFS has what your organization needs to excel.
IFS Field Service Management software covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.