Exciting technology advancements are changing the service landscape for capital and industrial equipment. On one hand, large serviceable assets are continuing to increase in complexity, which makes repair and maintenance a sometimes-daunting task. On the other hand, capital and industrial equipment software, when wielded properly, can turn that complexity into an asset for an organization, allowing opportunities for remote resolution, predictive service, and significantly less downtime.
When choosing a provider for industrial equipment services , you want to find a partner that won’t force you to compromise on your service potential. IFS represents the most complete industrial equipment service management solutions for high-complexity applications. With the depth of capabilities that IFS has, we are prepared to arm you with a set of tools to not just master today’s service challenge, but challenge what tomorrow’s service success looks like.
10 years of IFS excellence with Chief Industries
One of the things that’s special about IFS is the personal connection. IFS isn’t just a product to us it’s the people at IFS that make it a great solution.
Information Technology Director, Chief Industries
years with IFS
Servitization: Preparing the manufacturing industry for what’s next
Some of the main drivers behind servitization are growing competition at the local and global levels and the commoditization of products. Margins are being squeezed, so new revenue streams are required. Instead of accepting the ‘received wisdom’ that competitiveness can only be achieved by offering cheaper, faster or better products, manufacturers are increasingly seeing themselves as service providers, offering total solutions rather than just products.
Industry-leading expertise for service providers
Integrated service solutions for manufacturers
Capital Equipment Manufacturers
IFS Enterprise Service Management provides complete end-to-end service management to service business with a heavy focus on capital or linear assets, including complex maintenance repair and overhaul of capital equipment. Our unique ERP-based service management focuses on preventive maintenance associated with higher levels of planning and fewer unplanned and in-day changes. It seamlessly melds back end systems to field service processes, tackling service level agreements (SLAs), helping you meet compliance standards and optimizing longer, complex jobs with a resource optimization engine.
IFS Enterprise Service Management streamlines your back- and front-end business processes with one product that provides your organization with complete service management from finance to the field. IFS Enterprise Service Management is ideal for mission-critical asset maintenance work and for manufacturers completing work against aftermarket service or maintenance contracts on capital equipment.
Industrial Equipment Manufacturers
As industrial manufacturers abandon outdated business models and move towards servitization, IFS will be there to support your efforts. With industry-leading utilities designed to scale to the most complex industrial service needs, IFS will set your organization up for success in managing predictive, cloud, and whatever else your firm might need.
With IFS, you get an unparalleled level of visibility into your servicable assets before, after, and during service appointments, as well as all the tools you need to route, execute, and manage parts without compromise. With IFS, you can expect to see faster fix rates, routing and service optimization, and industry leading parts management and reverse logistics support, as well as all the tools you need to manage enterprise assets and resources. With all these tools, and the data they provide, IFS truly gives you the full picture of service excellence.